Refund policy

RETURNS & EXCHANGES

All Sales Final

All items are made to order.
All sales are final. We do not offer refunds or returns.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrectly produced, we will replace the item, offer a discount, or issue store credit.

To report an issue, you must contact us within 30 days of delivery.

How to Submit a Request

Please email:

cutegirlmuseum@gmail.com

Include:

  • Subject title "Request Assistance"
  • Order number
  • Description of the issue
  • Clear photos of the item

Every request is reviewed personally, and we will work to resolve the issue appropriately.

Eligibility

To qualify:

  • Item must be unused
  • Issue must be reported within 30 days
  • Photo evidence is required

Non-Eligible Situations

We do not offer replacements, discounts, or credit for:

  • Incorrect size selection
  • Buyer’s remorse
  • Minor color or print variations
  • Shipping delays
  • Lost or stolen packages